Privacy Policy

Effective Date: March 18, 2025

Welcome to Future IT (“Company”, “we”, “our”, or “us”). This Privacy Policy describes how https://futureit.om (the “Site”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from the Site.

By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Site.

1. Collecting Personal Information

We are an online eCommerce website and collect only user data necessary to process orders and enhance user experience. We do not collect credit card details. All payments are processed securely through Amwal Pay, which supports credit and debit cards, Oman Net, and other methods.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and necessary information to process your purchases. Additional details may be collected when you contact us for support. “Personal Information” refers to any information that can uniquely identify an individual.

A. Device Information

  • Examples of Personal Information Collected: Version of web browser, IP address, time zone, cookie information, pages visited, search terms, and site interaction data.
  • Purpose of Collection: To ensure the proper functioning of the Site, enhance user experience, and analyze usage for improvements.
  • Source of Collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with our website service provider(s) and analytics tools, including Shopify and Google Analytics.

B. Order Information

  • Examples of Personal Information Collected: Name, billing address, shipping address, email address, and phone number.
  • Purpose of Collection: To fulfill our contractual obligations by processing orders, arranging shipping, sending invoices, confirming orders, preventing fraud, and providing relevant product or service information.
  • Source of Collection: Collected directly from you during the checkout process.
  • Disclosure for Business Purposes: Shared with our shipping providers, order fulfillment partners, and Amwal Pay for secure payment processing.

C. Customer Support Information

  • Examples of Personal Information Collected: Any additional information you provide when seeking customer support, such as order details and communication records.
  • Purpose of Collection: To respond to inquiries, provide assistance, and improve service quality.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our customer support tools and service providers as necessary.

D. Additional Information We May Collect

  • Offline Data: Information collected through offline interactions such as phone calls or in-person meetings.
  • Marketing Data: Information from purchased marketing lists or advertising campaigns.
  • Age Restriction Compliance: If applicable, we do not knowingly collect personal data from individuals under the required age of consent as per Omani law.

2. How We Use Personal Information

We use collected information for the following purposes:

  • To process and fulfill orders, including shipping arrangements.
  • To provide customer support and resolve issues.
  • To detect and prevent fraud or security breaches.
  • To personalize and improve user experience.
  • To comply with legal obligations and enforce our terms.
  • To send promotional materials and special offers, where permitted by law.

3. Sharing Personal Information

We may share your personal information with:

  • Service providers assisting in order fulfillment and customer support.
  • Marketing and advertising partners (subject to consent where applicable).
  • Regulatory authorities, if required by law or to protect our legal interests.

We do not sell or rent your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no data transmission over the internet is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Restrict or object to certain types of processing.

To exercise your rights, contact us at support@futureit.om.

6. Retention of Personal Information

We retain personal data as long as necessary for business and legal purposes, in compliance with Oman’s data protection laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted with an updated effective date. Continued use of the Site constitutes acceptance of the revised policy.

8. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at:

Future IT
Address: Lower Ground, Al Araimi Complex, Qurum, Qurum, 116, Muscat, Oman
Google Maps: Click here
Email: support@futureit.om
Website: https://futureit.om